BayoSys legal document

Addendum C - SaaS Operations and Enforcement

Operational enforcement, suspension, restriction, and recovery terms for BayoSys platform use.

Addendum C — SaaS Operational & Enforcement Terms
This Addendum supplements and forms part of the BayoSys SaaS Agreement.

25. Data Retention & Export Window
Export Window
Upon termination or account cancellation:
Customer may request a data export within 30 days of termination
After this period, BayoSys is not obligated to provide access or export

Retention
BayoSys may retain data:
For a commercially reasonable period
As required for:
Legal compliance
Accounting and audit purposes
Fraud prevention and system integrity
Backup and archival systems

Post-Deletion Limitations
Even after deletion:
Data may persist in backups or logs for a limited time
BayoSys is not required to immediately purge all residual data

26. Platform Control & System Authority
BayoSys retains full authority over:
Platform architecture
Feature availability
System updates and changes
User interface and workflows
Backend logic and infrastructure
BayoSys may:
Modify or remove features
Introduce new functionality
Change system behavior
without prior notice where necessary for:
Security
Stability
Product evolution

27. Service Availability & Support Scope
Availability
BayoSys does not guarantee:
Continuous uptime
Error-free operation
Immediate issue resolution

Support Scope
Support includes:
Platform-related issues
Core functionality errors
Access or account issues

Not Included
Unless explicitly agreed:
Custom development
Advanced integrations
Third-party debugging
Business consulting
Design revisions outside scope

Response Expectations
Support response times may vary based on:
Issue severity
System impact
Available resources
No guaranteed SLA is provided unless separately contracted.

28. Fees Enforcement & Payment Authority
Platform Fees
BayoSys reserves the right to:
Enforce platform fees (including the $2 per transaction fee)
Adjust fee structure with notice

Payment Control
BayoSys may:
Pause services for nonpayment
Restrict access to features
Delay processing or delivery tied to unpaid balances

Nonpayment Consequences
Failure to pay may result in:
Account suspension
Loss of access
Data access limitations
Termination of services

29. Stripe Connect & Payment Responsibility
Where Stripe Connect or similar systems are used:
Customer Responsibilities
Customer is solely responsible for:
Creating and maintaining a valid Stripe account
Providing accurate identity and tax information
Maintaining payout eligibility
Compliance with Stripe’s terms

BayoSys Limitations
BayoSys is not responsible for:
Account holds or reserves
Verification failures
Delayed or rejected payouts
Frozen or restricted accounts
Payment disputes or processor actions

Payment Flow
Funds may be routed directly to Customer accounts
Platform fees may be collected by BayoSys
Timing is controlled by Stripe or processor

30. Chargebacks, Disputes, & Risk Controls
Customer is responsible for:
Fulfillment of goods/services
Handling customer disputes
Providing evidence for chargebacks

Financial Responsibility
Chargebacks and dispute fees may be:
Deducted from payouts
Charged directly to Customer

Risk Enforcement
BayoSys may:
Suspend payment functionality
Restrict transactions
Terminate accounts
in cases of:
Excessive disputes
Fraud indicators
High-risk activity

31. Domain, Email, & Infrastructure Responsibility
Customer is responsible for:
Domain ownership and control
DNS configuration (unless managed by BayoSys)
Email infrastructure and deliverability
Third-party account access

BayoSys is not responsible for:
Domain disputes or loss
Email delivery failures caused by external providers
Misconfigured DNS or integrations

32. No Guarantee of Business Outcomes
BayoSys makes no guarantees regarding:
Revenue or profitability
Lead generation or conversion
Customer acquisition
Booking volume
Customer acknowledges:
Success depends on their business execution
Platform is a tool, not a guarantee of results

33. Feature Scope & Change Requests
Included Features
Customer receives access only to:
Features included in their plan or configuration

Change Requests
Requests for:
New features
Custom functionality
Design changes
may require:
Additional fees
Separate agreements
Extended timelines

34. Platform Abuse & Enforcement
Prohibited actions include:
Bypassing checkout or platform fees
Sharing or reselling platform access
Unauthorized data access
Misuse of CRM or lead data
Uploading unlawful or infringing content

BayoSys may:
Suspend or terminate accounts
Restrict access
Remove content
without prior notice in cases of abuse.

35. Data Access Limitations
After termination:
Customer access to platform systems may be revoked
BayoSys is not obligated to:
Maintain dashboards
Provide ongoing system access
Preserve UI-level access to data

Data may only be available through:
Export requests within the allowed window

36. Confidentiality & System Protection
Customer agrees not to:
Disclose platform internals
Share proprietary workflows or systems
Replicate BayoSys architecture or processes

37. Survival of Terms
The following survive termination:
Payment obligations
Limitation of liability
Indemnification
Data handling provisions
Intellectual property protections

38. Effective Date
This Addendum forms part of the BayoSys SaaS Agreement.
Effective as of: April 1st 2026