BayoSys legal document

Addendum G - SiteCare Terms

SiteCare and site warranty coverage, limitations, subscription behavior, and service expectations.

Addendum G — Site Warranty / SiteCare Terms
This Addendum supplements and forms part of the BayoSys Terms & Conditions, SaaS Agreement, Tenant Agreement, and applicable Order Form. It governs the optional Site Warranty / SiteCare service offered by BayoSys.

1. Scope of Service
The Site Warranty / SiteCare service (“Warranty Service”) provides ongoing maintenance, monitoring, and limited support for eligible websites and platform configurations built and hosted through BayoSys.
The Warranty Service is intended to ensure that the site remains operational and reasonably functional under normal conditions.

2. Covered Services
During an active Warranty Service period, BayoSys will provide:
2.1 Platform Stability Support
fixing broken pages caused by platform-level errors
restoring core functionality of the website or portal
resolving issues caused by BayoSys system updates or deployments

2.2 Bug Fixes
correction of unintended behavior within:
forms
booking systems
checkout flows
CRM integrations (within supported configurations)
debugging of errors introduced by platform logic

2.3 Basic Technical Maintenance
routine updates to maintain platform compatibility
minor adjustments required to keep systems functioning
monitoring for critical failures or outages

2.4 Incident Response
investigation of reported issues
reasonable efforts to restore service within a commercially reasonable timeframe

3. Not Covered
The Warranty Service does not include:
3.1 New Development
new features
redesigns
layout changes
new pages or sections
UI/UX changes beyond minor fixes

3.2 Content Changes
copy updates
image replacements
branding changes
product or pricing updates
marketing content

3.3 Third-Party Issues
domain registrar issues
DNS misconfiguration
email provider failures
Stripe or payment processor issues
calendar provider outages
external API failures

3.4 Customer-Caused Issues
errors caused by incorrect data entry
misconfigured settings by the Customer
deleted or modified content by Customer or third parties
unauthorized access or misuse

3.5 Compliance and Legal Issues
regulatory compliance
legal review
required disclosures
industry-specific requirements

4. Third-Party Dependencies
BayoSys relies on third-party services including hosting providers, payment processors, email systems, and external APIs.
BayoSys is not responsible for downtime, failures, delays, or limitations caused by these third-party systems.

5. Response and Resolution
BayoSys will make commercially reasonable efforts to:
acknowledge issues in a reasonable timeframe
prioritize critical system failures
resolve issues based on severity
No guaranteed response time or SLA is provided unless separately agreed in writing.

6. Service Limitations
The Warranty Service is a maintenance service, not an unlimited support or development plan.
BayoSys reserves the right to:
determine whether an issue falls within scope
defer or decline requests outside scope
recommend paid work for out-of-scope requests

7. Fair Use
Warranty Service is subject to reasonable use.
If a Customer submits excessive or unreasonable requests, BayoSys may:
limit support
reclassify requests as billable work
require a separate service agreement

8. Fees and Billing
Warranty Service is billed as:
monthly recurring fee (e.g., $12/month), or
as specified in the applicable Order Form
Failure to pay may result in:
suspension of Warranty Service
loss of maintenance coverage

9. Activation and Cancellation
Activation
Warranty Service begins:
on the agreed billing start date, or
upon first successful payment

Cancellation
Customer may cancel at any time.
Upon cancellation:
Warranty coverage ends at the end of the billing period
BayoSys is not obligated to provide further maintenance

10. No Guarantee of Continuous Operation
BayoSys does not guarantee:
uninterrupted uptime
error-free operation
immunity from bugs or outages
The Warranty Service is intended to mitigate and address issues, not eliminate all risk.

11. Limitation of Liability
To the maximum extent permitted by law, BayoSys is not liable for:
lost revenue
lost leads
missed bookings
payment failures
downtime caused by third parties
indirect or consequential damages

12. Priority of Covered Issues
BayoSys may prioritize:
critical system outages
broken checkout or booking flows
major functionality failures
minor bugs and non-critical issues

13. Changes to Service
BayoSys may update, modify, or refine the Warranty Service scope over time to reflect:
platform changes
infrastructure updates
operational improvements

14. Indemnification
Customer agrees to indemnify BayoSys from claims arising from:
misuse of the platform
incorrect configurations
third-party failures
content or business operations conducted on the site

15. Effective Date
This Addendum is effective as of: April 1st 2026