BayoSys legal document

BayoSys Tenant Agreement

Business tenant obligations, platform workspace access, site operation, support, and lifecycle terms.

BayoSys Tenant Agreement (Draft v1)
(Operational Agreement for Platform Users / Businesses)

1. Definition of Tenant
For purposes of this Agreement:
A “Tenant” is a business, individual, or organization using BayoSys to operate:
A website or landing page
A storefront or checkout system
Booking or scheduling services
CRM and customer management tools
PhotoPay or digital delivery systems
Any other BayoSys-powered infrastructure

2. Relationship to BayoSys
BayoSys provides the platform and infrastructure
Tenant operates an independent business
Tenant is not an employee, partner, or agent of BayoSys.

3. Tenant Workspace
Each Tenant is assigned a workspace that includes:
Website and/or storefront
CRM system
Booking tools (if enabled)
Payment and subscription tools
Admin and portal access
Tenant is responsible for:
Managing users and permissions
Securing account access
Maintaining accurate information

4. Tenant Responsibilities
Tenant agrees to provide and maintain:
Accurate business information
Logo and branding assets
Domain (if applicable)
Support email
Services, pricing, and offers
Refund and cancellation policies
Terms and Privacy disclosures for their customers (if required)

Tenant is fully responsible for:
Customer service
Fulfillment of services or products
Legal compliance (industry-specific laws, licensing, etc.)
Tax obligations

5. Onboarding Requirements
Before launch, Tenant must complete:
Branding approval
Logo submission
Support email setup
Domain configuration (if applicable)
CRM workspace setup
Stripe Connect onboarding (if payments enabled)
Product/service catalog setup
Booking setup (if applicable)
Email preview approval
Assignment of an operational contact

6. Launch Approval
BayoSys may delay launch if required information is missing
Tenant must review and approve the preview environment
Once approved:
Tenant accepts responsibility for published content and configuration

7. Domain & Email Responsibility
Tenant is responsible for:
Domain ownership and access
DNS configuration
Email account setup and maintenance
Unless explicitly managed by BayoSys, these remain the Tenant’s responsibility.

8. Payments & Checkout
If payments are enabled:
Tenant must connect a valid Stripe account
Payments may be processed through Stripe Connect
Platform fees may apply
Tenant is responsible for:
Pricing
Refunds
Disputes
Customer billing issues

9. Customer Data Access & Use
Tenant may access:
Customer contact data
Orders and transactions
Booking records
CRM data

Tenant agrees:
To use customer data lawfully
Not to misuse or resell data unlawfully
Not to access data from other tenants

10. Content & Media Requirements
Tenant must ensure that all content:
Is accurate and not misleading
Does not infringe intellectual property rights
Is lawful and compliant with regulations
Does not contain harmful or prohibited material

Prohibited Content Includes:
Illegal content
Infringing material
Malicious or deceptive content
Unauthorized use of images or branding
Regulated content without proper compliance

11. Platform Module Access
Tenant may use available modules including:
CRM
Booking
Commerce
Subscriptions
PhotoPay
Email systems
Portal access
Access depends on configuration and availability.

12. Site Warranty (If Applicable)
If Tenant has an active Site Warranty:
Includes:
Minor edits
Updates within scope
Limited feature adjustments

Does Not Include:
Full redesigns
Custom builds
Major system changes

If no active warranty:
Only critical issues may be addressed
Additional work may require separate fees

13. Support Process
Support requests must be submitted through designated channels.
Categories:
Urgent Issues:
Platform outages
Payment failures
Critical bugs
Non-Urgent Issues:
Edits
Updates
Requests
Response times may vary.

14. Prohibited Actions
Tenant may not:
Bypass platform checkout or fees
Share or resell platform access
Send spam or unauthorized outreach
Misuse CRM or lead data
Attempt to access other tenant data
Upload illegal or infringing content

Violation may result in:
Suspension
Restriction
Termination

15. Data Handling
Tenant owns their data
BayoSys stores and processes data
Tenant must:
Comply with privacy laws
Obtain necessary consent
Provide disclosures to customers

16. Termination
Voluntary Termination
Tenant may cancel services at any time.

Involuntary Termination
BayoSys may terminate for:
Nonpayment
Abuse or fraud
Legal or regulatory risk
Policy violations

17. Data After Termination
Tenant may request data export within allowed timeframe
Access to platform may be revoked after termination
Data retention is governed by the Privacy Policy

18. Limitation of Liability
BayoSys is not responsible for:
Tenant business outcomes
Customer disputes
Revenue loss
Operational issues

19. Indemnification
Tenant agrees to indemnify BayoSys against:
Claims arising from their business
Customer disputes
Regulatory violations
Content or data misuse

20. No Guarantee of Results
BayoSys does not guarantee:
Sales or revenue
Leads or conversions
Booking volume

21. Acceptance
By using the Platform, Tenant agrees to this Agreement.
This may be accepted via:
Account creation
Checkbox acceptance
Continued use of services

22. Contact
support@bayosys.com

23. Effective Date
Effective as of: April 1st 2026